Matrix does definitely not have the same reliability as WhatsApp or Signal. I’ve used it for around 3 years now with a group of tech savvy friends.
It’s still a regular occurrence that we get cannot decrypt errors, sometimes the app doesn’t show new messages in the chat but they are visible in the preview, also the app can be soooo slow.
Also, I know it’s not user error. If you check the Matrix development and follow their blog posts they already acknowledged the issues and are working on fixes. But for now it’s just wishful thinking when one calls them reliable alternatives for mainstream use. I’m not hating and will keep using the project because I truly think they are doing amazing work.
I don‘t think you understand my point. Let me be a bit more high level. It’s not about the three major outages WhatsApp had this year for like 30 mins. or whatever.
A perfectly set up Matrix server with more than enough resources allocated has issues decrypting messages when there’s a few hundred people and that’s without federation. This is still happening to today, fully updated server and clients.
As I said, I know they are working with a lot less resources than Meta. But at the moment the implementation doesn’t even do the most basic thing, deliver messages reliably. I know their new encryption library is supposed to do a better job but it’s just the cold hard truth that it’s not up there with the big messengers yet. Denying that doesn’t do the project any good.