

What made you think it’s from your ISP? It’s written in English with grammatical mistakes and the name sounds Polish. Looking it up it seems like they are a VPS. If they are lying - not sure what would they be trying to get out of you, do not provide them with any personal information whatsoever. Also where did they even get your email? Is the IP they mention actually yours? Is your IP even static?
As a general check up:
- Update your router firmware; if your router is too old it genuinely may be susceptible to infections that then turn it into a botnet. If it’s your own router, you can also factory reset it and set it up from 0. This applies to all your repeaters, too. Ideally look into using OpenWRT if your hardware supports it and keeping it updated.
- Update the phones, look through all your apps for anything that you didn’t install.
Definitely do what this comment tells you to actually find out if the problem exists. Or if you are too unsure of how to navigate through all that - call your actual ISP and ask if they could help you. If it’s not your own router, they might be able to do it remotely.


Start educating them on what internet is and how it works early, before they even get to use it. Allow them to observe how you use it. Explain the good and the bad it can provide. I feel like a lot of how you should use the internet is just how you should generally live your life - stranger = danger, don’t give your personal information to anyone at all (even if they claim to be me/my friend/police/whatever), understand how content engagement works and who benefits from it (ads and manipulation are everywhere, not just online), and so on. Ngl I’m kinda baffled how we navigated a much more dangerous real world “just fine” up until the internet has apparently become some unfathomable evil. By not allowing your kids to learn early, you are just gimping their future, they will have to go up against people who often literally don’t know a life without the digital world. Not to mention - if you don’t teach them the basics of understanding how to navigate the world and its dangers, they can get hurt whether the internet still even exists.
My one opinion that might be controversial is that I believe that by enforcing arbitrary blocklists (outside of just generally useful stuff like uBlock Origin) and restricting content without explaining and demonstrating anything you are simply conditioning your kids to be ok with surveillance and censorship.