Indeed, but sometimes those reasons are legitimately stupid.
Case in point, any call center that wants to optimize handle time. The reason they pick it is because it’s a very easy and straightforward metric to improve.
You just hang up on people. You can make the number go down super easily. Tell them to call back, so they spend two or even three times as long cycling through a new agent each time. Then it’s 3 short 5 to 10 minute calls + time on hold which looks better than one 20 minute call.
What I usually do is think about all the time today when I wanted to be left alone. To be uninterrupted. To just get five minutes to myself.
Because now, I have it. I have all the time in the world. I can do nothing. I can let my mind wander. No one will interrupt, no one will dump bullshit on me. Countless times today I just wanted a pause button for five minutes and now I have hours to just do nothing.
Then I wake up and realize “nope, all that time is now gone”. Can’t catch a fuckin break.